Got any problems?
Check out our F.A.Q:
Q: My internet connection dropped. Can I continue my shopping?
A: Yes, absolutely. We will send a gentle reminder to your email address, and you will be able to complete your purchase during the next few days.
Q: Are there enough provided paints to finish a painting?
A: Yes, absolutely. The kit is designed to finish your painting completely without any additional tools. But even if you run out of your paints, we are ready to provide additional package free of charge! Just email us.
Q: I couldn't finish my payment: something went wrong. What should I do?
A: First of all, check if your card is Visa, Mastercard or American Express.
Secondly, make sure that your balance is correct.
If you still have any troubles with the payment process, please don't hesitate to contact our friendly support team.
Q: Can I use the payment method cash on delivery (COD)?
A: No, we do not have this option. Our site is 100% safe and qualified by Stripe, so you can use a card without any worries. You can also always request a refund if something is wrong with your shipment.
Q: When will I be able to receive my order?
A: We will process your order in 5 business days after you place it.
After sending the order, the average delivery time is 10 days.
Q: My discount hasn't been applied. What should I do to get it?
A: All promotion codes which are promised to you on our social networks or site should be 100% applicable. If you've noticed that something hasn't worked, please inform us and we will make sure that you've got what you've been promised.
Q: Is my country on the shipping list?
A: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain, Switzerland, United States, United Kingdom.
* All delivery times exclude clearance/customs delays.
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If you still have any questions, please contact our friendly support team. Please, describe your problem in detail. Indicate your order number for a faster processing:
DLA Solutions LLC, 19901 8 The Green, Suite A, Dover, Delaware USA
8AM - 23PM CET
7 days a week